FAQs

Q: Do you have a retail store location?

A: Yes! After a short hiatus (thanks, Covid), we are back open in a spacious shop in Shelton, CT. Click our Contact Us link to learn more.

Q: Do you sell fresh or frozen bait?

A: Currently Eels (live and frozen) are our available bait. Stay tuned as we add more in the future!

Q: I used to get catalogs from The Surfcaster in the mail. I haven't received one, why?

A: We made the decision in 2020 to no longer print and mail catalogs to our customers. This was a necessary business decision due to the high costs of print and mailing. All of our great products can be found right here on our website, and we may provide some other print items again...

Q: Does The Surfcaster offer rod or reel repairs? Do you build custom rods?

A: At this time, The Surfcaster does not offer rod or reel repairs in shop, but we can recommend trusted local partners that could help you.

Q: Do you offer gift certificates?

A: Yes, online gift certificates are available. These can be used online or in-shop! Click this link to buy one now.

Q: I have a gift certificate from The Surfcaster. How do I redeem it?

A: All gift certificates from 2017 to current are available for redemption on the online cart! In checkout, you can enter the gift certificate number in the Promo Code box, usually located on the right. This should enter your gift certificate amount as a discount on your order.

Q: When I buy from The Surfcaster, is my information shared with third parties?

A: NO! The Surfcaster does not sell or provide your personal information to any third party unless you request that we do so for repair or warranty purposes.